Serve as the first point of contact for all IT related issues and service requests.
Basic knowledge of Microsoft Windows, Office 365, and common business applications.
Understanding of ITIL processes (Incident, Problem, Change Management).
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Provide timely resolution for hardware, software, and network issues.
User Access Management Experience will be an added advantage
2 Years of Service Desk Experience
24/7 Support
Should be willing to handle to calls.
Your future duties and responsibilities
Required qualifications to be successful in this role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
