Department: Travel Operations – Reservation sales
Location: Jaipur
Reporting To: Team Lead / Sales Head
Employment Type: Full-time
Team Size: 12 positions (first phase) and 12 positions (second phase)
About the Role
The role involves engaging with Indian customers interested in premium group departures to destinations including Japan, Australia, New Zealand, Scandinavia, Europe and Iceland.
This is not a transactional telesales role. The successful candidate will be expected to understand customer requirements, recommend the right travel experience, explain itineraries and inclusions, prepare and present quotations, manage follow-ups and convert qualified enquiries into bookings.
Key Responsibilities
- Handle inbound and outbound follow-up with qualified travel enquiries.
- Understand customer requirements through effective questioning and consultative selling.
- Recommend appropriate destinations, itineraries and packages based on customer needs.
- Develop strong knowledge of assigned destinations and Cox & Kings products.
- Prepare and send accurate quotations using the CRM and Connect portal.
- Follow up systematically on quotations and open opportunities.
- Handle customer objections around price, itinerary, hotels, flights, inclusions and value.
- Build customer confidence and establish trust throughout the sales journey.
- Maintain accurate and timely updates in the CRM.
- Maintain a disciplined sales pipeline and follow-up cadence.
- Work towards individual and team targets for conversion, bookings and revenue.
- Coordinate with internal teams where required to clarify product or operational requirements.
- Ensure all customer interactions meet defined quality standards.
- Participate in product, destination, sales and system training.
- Contribute to team learning, destination knowledge and sales best practices.
Candidate Profile
Essential:
- 2–5 years of experience in travel sales, reservations or holiday/package sales.
- Strong understanding of international leisure travel.
- Experience handling high-value travel enquiries (preferred).
- Excellent spoken and written English.
- Strong communication, listening and interpersonal skills.
- Ability to understand customer needs rather than simply push a product.
- Good knowledge of travel destinations and holiday products.
- Comfortable working with CRM systems and online sales/quotation platforms.
- Strong follow-up discipline and commercial orientation.
- Comfortable working against measurable sales targets.
Preferred:
- Experience selling Japan, Australia, New Zealand, Europe, Scandinavia or Iceland.
- Experience with premium or luxury travel.
- Experience selling group departures.
Pay: ₹10,000.00 - ₹28,000.00 per month
Education:
Work Location: In person
