JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL Workplace Experience – Food Program Subject Matter Expert (APAC)JLL Workplace Experience team members are "experts who create value through lasting partnerships." At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.
Job SummaryThis position aligns with the Workplace Experience Platform and serves as the regional Subject Matter Expert (SME) for food service programs across the APAC region. The Workplace Experience Food Program Subject Matter Expert provides strategic guidance, technical expertise, and best practice support to all JLL account teams managing food services programs including cafes, catering, micro markets, barista bars, pantry services, vending, office coffee, and grab-and-go operations. This role is responsible for establishing program standards, driving consistency and excellence across accounts, and serving as the go-to resource for food program knowledge and vendor management expertise. The Workplace Experience Food Program Subject Matter Expert will be expected to provide superior consultation and support while enhancing the capabilities of account teams throughout the region.
Job ResponsibilitiesServe as the primary Subject Matter Expert for all food service programs across APAC JLL accounts
Provide strategic guidance and technical expertise to account teams on food service program, implementation, and optimization
Establish and maintain regional food service standards, policies, and best practices ensuring consistency across all accounts
Develop and deliver training programs to upskill account teams on food service operations, vendor management, and client engagement
Provide expert guidance and consultation to account teams during vendor selection processes, including advising on RFP requirements, vendor evaluation criteria and best practices for food service procurement
Maintain knowledge of regional and global food service capabilities and market landscape to support teams in vendor identification assessment
Conduct specialized food program assessments when requested by account teams to provide expert evaluation and recommendations for program improvement
Support account teams with RFP development, vendor negotiations, and contract structuring for food service programs
Provide consultative support for client escalations and complex food service challenges across accounts
Drive innovation in food service delivery through technology integration, sustainability initiatives, and emerging industry trends
Conduct benchmarking studies and develop KPIs to measure food service program effectiveness across the region
Develop standardized operational procedures, audit frameworks, and risk management protocols for food service programs
Collaborate with global Workplace Experience teams to align APAC practices with worldwide standards
Ensure compliance with health, safety, food handling, and sanitation requirements across all regional food programs
Lead the implementation of sustainable food practices including waste reduction, local sourcing initiatives, and environmental impact reduction
Develop and maintain a knowledge repository of food service resources, templates, and case studies for account teams
Participate in strategic account reviews and provide food service expertise during client presentations and business development activities
Analyze industry trends and emerging technologies to continuously enhance JLL's food service offerings
Support crisis management and business continuity planning for food service operations across the region
Knowledge, Skills & AbilitiesBachelor's Degree, or master's degree, preferred in Hospitality Management, Food Service Management, Business Administration, or equivalent combination of education and experience
Look for at least a Level 3 or Managerial HACCP certification.
Specialty Coffee Association (SCA) Certification
Minimum of eight to twelve years progressive experience in foodservice/hospitality management with demonstrated subject matter expertise Proven track record of supporting multiple accounts or business units simultaneously Strong vendor management experience with demonstrated ability to negotiate contracts and manage vendor relationships at scale Deep knowledge of food service operations, industry trends, sustainability practices, and regulatory requirements across APAC markets Understanding of cultural nuances and food preferences across diverse APAC markets Experience developing and implementing standardized processes and frameworks across multiple locations Strong background in leadership roles with exposure to contract management, customer service, people development, training and capability building Exhibits exceptional communication, presentation, and listening skills with ability to influence at all organizational levels Exhibits initiative, responsibility, flexibility, and thought leadership Must have strong analytical skills with ability to interpret data and translate insights into actionable recommendations Proven ability to work independently and manage multiple priorities across different time zones Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Ability to travel within the APAC region as required to support account teams and client engagements
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
