1. Sales Lead Follow-up Make outbound calls to new and existing sales leads. Follow up on pending quotations and inquiries. Schedule customer visits for the sales team whenever required. Maintain daily lead follow-up records.
2. After Sales Support Receive and register customer complaints after product delivery or installation. Coordinate with the concerned department for timely resolution of complaints. Keep customers updated regarding complaint status until closure. Ensure customer satisfaction after issue resolution.
3. Customer Communication Handle inbound and outbound customer calls professionally. Respond to customer queries promptly. Build and maintain positive customer relationships.
4. Documentation & Reporting Maintain records of customer complaints, follow-ups, and resolutions. Update CRM/Excel with daily call reports. Submit Daily and Weekly MIS reports to the Reporting Manager.
Pay: ₹10,091.69 - ₹15,000.00 per month
Work Location: In person
