About the Role
We are looking for enthusiastic, motivated, and customer-focused individuals to join our Online ReputationManagement (ORM) team as Executive ORM.
Key Responsibilities
● Monitor and manage customer interactions across social media platforms.
● Draft and publish professional, accurate, and timely responses to customer queries.
● Escalate customer concerns to the relevant internal teams whenever required.
● Maintain response records and prepare basic reports using Microsoft Office.
● Follow standard response guidelines while ensuring quality and consistency.
● Stay updated with social media trends, platform features, and customer engagement best practices.
Eligibility
●1-2 years of ORM experience
● Excellent verbal and written communication skills in English.
● Understanding of social media platforms, ORM Tools and digital communication.
● Basic knowledge of Online Reputation Management (ORM) or customer response management.
● Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
● Good typing speed with strong attention to detail.
● Strong interpersonal and problem-solving skills.
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
