Overview:
About the company
Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise.
Position Overview:
Global Enterprise Organization seeks a fulltime ServiceNow Administrator to join our exciting team. The Administrator will be responsible for providing continuous service improvements and it is essential for you to have a deep understanding of ServiceNow CMDB platform and working knowledge of other modules such as Incident Management, Change Management and Problem Management. Your responsibilities will include hands-on technical expertise to support CMDB initiatives, and working closely with architects, developers, platform owners, and service teams to deliver configuration data across the organization.
Responsibilities:
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Administer and maintain the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency across all CI classes
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Maintain CI relationships and dependency mappings to support Incident, Change, Problem, and Service Mapping use cases Handle daily ServiceNow support for areas of Infrastructure.
- Administer and maintain the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency across all CI classes
- Collaborate with ITOM, ITSM, cloud, and infrastructure teams to onboard new CI types and discovery sources.
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Support audits, compliance, and risk initiatives by ensuring CMDB data aligns with required controls and evidence needs.
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Monitor, analyze, and report on CMDB health metrics (e.g., completeness, correctness, compliance) and lead remediation efforts where gaps are identified.
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Responsible for CMBD support and participate in platform upgrades, patches, and CMDB-related testing and validation activities
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Create and maintain process and knowledge documentation for CMDB
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Identify and implement continuous improvements to CMDB processes, automation, and data consumption.
Qualifications:
Requirements:
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BA/BS degree in Computer Science, Mathematics, Engineering or equivalent degree/experience.
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3-5 years of IT administration
- At least 2–4+ years of hands-on experience administering ServiceNow CMDB and Discovery.
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Demonstrate understanding of complex problem-solving techniques dealing with infrastructure support.
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Experience supporting Incident, Request, Problem, and Change processes that rely on CMDB data
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Strong hands-on expertise with ServiceNow CMDB, including CI classes, relationships, reconciliation, and normalization.
Other Skills
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Industry recognized certifications (ServiceNow Admin certifications)
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Reasonable level of experience with automation and/or scripting
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A strong desire to make a difference.
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Able to set objectives, meet deadlines and work under pressure in a fast moving business
- Excellent interpersonal and communication skills.
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Has broad perspective and understanding of business and trends in the market place; is current on business and industry trends.
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Has a holistic approach to business; understands his/her own area of expertise and how it applies to the good of the group/business.
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Excellent organizational and project management skills.
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Strong problem-resolution skills.
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Must be detail-oriented and a team player.
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An understanding of general infrastructure administration support
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Experience with some of the following areas / concepts:
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Windows Server and Linux operating systems
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Active Directory (maintenance, group policy, permissions)
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VM server creation
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Enterprise storage systems
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Physical server class hardware
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Data center operations
Shift Timings - 7PM IST To 4PM IST
Consilio’s True North Values
Client Experience | Listen for the “why." Clearly define success. Be accountable. Go the extra distance to create moments that matter.
Collaboration | Treat everyone with respect. Welcome diverse views. Partner across geographies, generations, and teams. Rally around final decisions.
Innovation | Always be curious (ABC). Challenge the status quo. Experiment and fail forward. Build for the future.
Grit | Focus on what matters. Work with passion and persistence. Think like an owner. Deliver results you’re proud of.
