Job Summary:
We are looking for a dynamic and enthusiastic Collection Executive to join our team. The ideal candidate should possess excellent communication skills, a professional telephone manner, and the ability to draft clear and concise emails. This role involves making outbound calls, following up with leads, and maintaining proper communication records.
Key Responsibilities:
- Make outbound calls to potential clients as per the assigned data.
- Follow up with the clients for payment, collection and maintain follow-through.
- Provide accurate information about products/services to generate interest.
- Maintain a record of calls and update the CRM or tracking system regularly.
- Respond to customer inquiries via phone or email in a professional manner.
- Draft professional emails for client communication, follow-ups, or documentation.
- Schedule meetings or appointments when necessary.
- Work closely with the sales or support team for smooth coordination.
Required Skills:
- Good communication skills (both verbal and written)
- Strong interpersonal and convincing ability
- Email drafting skills – ability to write clear and professional communication
- Basic computer knowledge (MS Office, email, data entry)
- Polite, Patience and ability to handle rejections or objections
Work Location: In person
