Job Summary
We are looking for a skilled ServiceNow Developer with hands-on experience in ServiceNow platform development, administration, scripting, ITSM modules, integrations, and workflow customization. The ideal candidate should have strong expertise in both client-side and server-side development, ServiceNow APIs, ACLs, UI Policies, and ServiceNow ITSM processes.
Key Responsibilities
- Develop, customize, and maintain solutions on the ServiceNow Platform using JavaScript, HTML, CSS, AJAX, and other web-based scripting technologies.
- Develop and maintain client-side and server-side scripts, including:
- Catalog Client Scripts
- Business Rules
- Script Actions
- Script Includes
- UI Policies
- Workflows
- Work with ServiceNow Client and Server APIs, including:
- GlideForm
- GlideRecord
- GlideAggregate
- GlideDialogWindow
- Configure and manage ServiceNow administration activities, including:
- Reports and dashboards
- Email notifications
- Homepages
- Form personalization
- Create, maintain, and troubleshoot complex workflows and automation processes.
- Configure and maintain security access using Access Control Lists (ACLs), roles, conditions, and advanced scripts.
- Perform ACL configuration, troubleshooting, and debugging.
- Configure and support Transform Maps, Scheduled Jobs, Web Services, database integrations, and instance connections.
- Set up and manage MID Servers and support Update Set migration across ServiceNow environments.
- Develop and support internal, external, and third-party integrations using REST and SOAP APIs.
- Implement and enhance ServiceNow ITSM modules, including:
- Incident Management
- Problem Management
- Change Management
- Configuration Management Database (CMDB)
- Asset Management
- Service Catalog
- Work with ServiceNow modules such as Customer Service Management (CSM), Performance Analytics, Orchestration, Asset Management, and ServiceWatch.
- Collaborate with project teams to deliver high-quality solutions within agreed timelines and project budgets.
- Participate in requirement analysis, technical design, development, testing, deployment, and production support.
- Ensure adherence to ServiceNow development standards, best practices, and security guidelines.
Required Skills & Qualifications
- 3–5 years of hands-on experience in ServiceNow development.
- Strong experience with:
- Business Rules
- Client Scripts
- Script Includes
- ACLs
- UI Policies
- Workflows
- Service Level Agreements (SLAs)
- Hands-on experience implementing and supporting ServiceNow ITSM modules, including Incident, Problem, Change, CMDB, Asset Management, and Service Catalog.
- Strong knowledge of JavaScript, HTML, CSS, and AJAX.
- Experience with ServiceNow Client and Server APIs, including GlideForm, GlideRecord, GlideAggregate, and GlideDialogWindow.
- Experience with REST and SOAP web services, Scripted Web Services, and direct web service integrations.
- Knowledge of Transform Maps, Scheduled Jobs, MID Server configuration, Update Sets, and database integrations.
- Good understanding of the ITIL framework and ITSM processes.
- Experience with Agile Scrum and SAFe methodologies.
- Strong troubleshooting, debugging, analytical, and problem-solving skills.
- Good verbal and written communication skills.
Preferred Certifications
The following ServiceNow certifications will be an added advantage:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS)
Pay: ₹1,100,000.00 per year
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
