Key Responsibilities:
- Welcome and assist guests with a warm and professional approach.
- Handle guest check-in, check-out and basic front desk procedures.
- Attend to guest queries, requests and provide appropriate assistance.
- Coordinate with Housekeeping, F&B and other departments for smooth guest services.
- Handle guest calls, messages and basic correspondence.
- Maintain accurate guest records and required Front Office documentation.
- Assist in managing guest complaints and escalate issues to the supervisor when required.
- Ensure the Front Office area is clean, organised and guest-ready at all times.
- Follow hotel SOPs, service standards and safety procedures.
Pay: ₹16,500.00 - ₹18,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Education:
Experience:
Language:
Location:
- Vashi, Navi Mumbai, Maharashtra (Required)
Work Location: In person
