Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : NA
Minimum
2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires engaging with users and clients directly, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner follows established procedures and operating models to maintain service stability and ensure high-quality support. Throughout the day, the role demands balancing multiple tasks, troubleshooting diverse technical challenges, and collaborating with various teams to uphold seamless infrastructure operations.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in documenting technical issues and resolutions to enhance knowledge sharing within the team.
- Support junior team members by providing guidance and sharing best practices.
- Continuously monitor infrastructure and application performance to proactively identify potential issues.
- Collaborate with cross-functional teams to implement improvements and upgrades in the infrastructure environment.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.
- Experience in troubleshooting and resolving issues related to operating systems, networks, and application platforms.
- Familiarity with remote support tools and techniques to assist users effectively.
- Ability to follow defined operating models and processes to ensure consistent service delivery.
- Strong problem-solving skills with the capability to analyze and diagnose technical issues accurately.
- Good communication skills to interact with users and team members clearly and professionally.
Additional Information:
- The candidate should have minimum 2 years of experience in Microsoft Windows Desktop Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
