Bengaluru, Karnataka
Job Summary
We are seeking a highly experienced UCC Lead Architect / Solution Consultant responsible for driving enterprise communication and collaboration strategy, architecture, governance, transformation, and operational excellence across Collaboration Platforms, Voice & Network Services, Meeting Room Solutions, and Telecom Expense Management (TEM). The role requires strong technical leadership, stakeholder management, solution design expertise, and the ability to lead large-scale digital workplace and unified communications transformation programs.
Key Responsibilities
Define and drive the enterprise UCC roadmap aligned with business objectives.
Design scalable, secure, and resilient Unified Communication & Collaboration solutions.
Lead modernization initiatives for collaboration, conferencing, voice, network, and workplace technologies.
Establish governance, standards, operational frameworks, and best practices.
Collaboration Platforms
Lead architecture and administration of Microsoft Teams, SharePoint Online, Viva Suite, OneDrive, and related collaboration platforms.
Drive adoption, user experience enhancement, and digital workplace initiatives.
Define collaboration security, compliance, retention, and governance policies.
Network Advance Services
Architect and optimize network infrastructure supporting voice, video, and collaboration services.
Lead initiatives involving SIP, VoIP, SBC, QoS, SD-WAN, WAN optimization, and UC network readiness.
Ensure network performance, reliability, security, and scalability.
Meeting Room Solutions
Lead global deployment and support strategy for Teams Rooms, WebEx Rooms, Zoom Rooms, Telepresence, and AV collaboration technologies.
Define conference room standards, lifecycle management, and workplace innovation roadmaps.
Drive smart workplace and meeting room transformation initiatives.
TEM (Telecom Expense Management)
Lead Telecom Expense Management (TEM/Calero) governance and optimization programs.
Drive telecom cost optimization, inventory governance, billing validation, contract management, and audit compliance.
Develop executive reporting and analytics for telecom spend management.
Leadership & Service Excellence
Provide technical leadership for critical escalations and complex solution design.
Engage with customers, business leaders, vendors, and executive stakeholders.
Lead service improvement, automation, and operational excellence initiatives.
Mentor engineers, architects, and delivery teams.
Drive innovation through AI, automation, analytics, and cloud technologies.
Skill Requirements
Other Requirements
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