Department: Food & Beverage
Designation: Banquet Executive
Reports To: F&B Manager
JOB PURPOSE
To assist the F&B Manager in delivering smooth, efficient and high-quality banquet operations, ensuring exceptional guest experiences and successful execution of weddings, MICE, corporate events, social functions and special events in line with Planet Hollywood Thane standards.
KEY RESPONSIBILITIES
- Plan and execute banquet functions as per the Banquet Event Order (BEO) and agreed client requirements.
- Ensure timely and accurate venue set-up, service, buffet presentation and event breakdown.
- Supervise banquet associates, allocate duties and conduct pre-event briefings.
- Coordinate closely with Sales & Events, Kitchen, Stewarding, Housekeeping, Engineering and Security for seamless event execution.
- Act as the operational point of contact for clients during assigned events and ensure prompt resolution of guest requirements.
- Ensure food and beverage service meets prescribed quality, presentation and service standards.
- Monitor event requirements, guest counts, special requests and additional orders to maximise revenue opportunities.
- Ensure proper control of banquet equipment, linen, crockery, glassware and operating supplies.
- Monitor wastage, breakage and consumption and support effective cost control.
- Ensure compliance with hygiene, safety, grooming and hotel SOPs.
- Handle guest/client feedback professionally and escalate significant issues to the F&B Manager.
- Maintain accurate event checklists, reports and operational records.
- Support the F&B Manager in achieving guest satisfaction, revenue and profitability targets.
KEY PERFORMANCE INDICATORS
- Event execution and BEO compliance
- Guest and client satisfaction
- Banquet revenue and upselling
- Service quality and complaint resolution
- Food, beverage and operating cost control
- Manpower productivity
- Breakage and wastage control
- Hygiene, safety and SOP compliance
QUALIFICATION & EXPERIENCE
- Diploma/Degree in Hotel Management or Hospitality.
- 2–4 years of experience in Banquets/F&B operations, preferably in a reputed hotel.
- Experience in MICE, weddings, corporate and social events preferred.
KEY COMPETENCIES
Guest Focus | Leadership | Communication | Event Coordination | Attention to Detail | Commercial Awareness | Problem Solving | Teamwork | Ownership
WORKING CONDITIONS
- Flexible to work shifts, weekends, public holidays and extended hours as required by events.
- Ability to work effectively in a fast-paced, high-volume hotel environment.
- Must maintain professional grooming, conduct and a strong service orientation.
Pay: ₹30,000.00 - ₹32,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Hiranandani Estate, Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
- similar: 1 year (Preferred)
Work Location: In person
