We are looking for a Customer Service Consultant who will be responsible for maintaining strong customer relationships and ensuring a positive experience throughout and after the moving process.
Key Responsibilities
- Contact customers after their move to check on their overall experience and satisfaction.
- Conduct follow-up calls, gather feedback, and identify any customer concerns.
- Build and maintain positive relationships with customers through professional and empathetic communication.
- Address customer questions, concerns, and service-related issues promptly.
- Coordinate with internal teams to ensure customer concerns are properly addressed and resolved.
- Provide clear, practical solutions while maintaining company standards and policies.
- Maintain accurate records of customer interactions and follow-ups.
- Encourage satisfied customers to provide reviews and referrals.
Skills & Qualifications
- Excellent communication and interpersonal skills.
- Strong customer service and relationship-management abilities.
- Confident and professional on phone calls.
- Strong problem-solving and listening skills.
- Ability to handle difficult conversations calmly and professionally.
- Customer-focused, proactive, and solution-oriented.
- Previous experience in customer service, relationship management, or a similar role is preferred.
Pay: ₹20,000.00 - ₹34,589.11 per month
Benefits:
- Paid sick time
- Paid time off
Experience:
- Customer Service Consultant: 2 years (Required)
Location:
- Mohali, Punjab (Required)
Shift availability:
Work Location: In person
