Job Description:
Troubleshooting Hardware and Software Issues: Diagnosing and resolving problems related to computers, printers, peripherals, operating systems, and applications. This is often the primary duty.
Installing and Configuring Systems: Setting up new hardware, installing operating systems, and configuring software applications for users according to company standards.
Network Support: Assisting users with network connectivity issues (wired and wireless), basic troubleshooting of network devices, and understanding concepts explained in resources like Introduction to Computer Networks.
User Assistance and Training: Providing technical support and guidance to end-users via phone, email, chat, or in person. Sometimes involves creating user guides or conducting basic training sessions.
System Maintenance and Updates: Performing routine maintenance tasks, applying patches and updates to operating systems and software to ensure security and stability. Pursuing further knowledge through a program like the Fundamentals of Cybersecurity can enhance skills in this area.
Documentation: Maintaining detailed records of support requests, troubleshooting steps, resolutions, and IT inventory in ticketing systems or knowledge bases.
Account Management: Creating, modifying, and disabling user accounts in various systems (e.g., Active Directory, email systems).
Security Monitoring (Basic): Assisting with basic security tasks like identifying potential phishing attempts, ensuring antivirus software is up-to-date, and escalating security incidents.
Escalation: Recognizing when issues require more specialized expertise and escalating them to senior engineers, network administrators, or system administrators appropriately.
Assets Management: Initiating the request for new asset allocation as per the request and maintaining records of assets allocated to employees
Education: ITI or Diploma in Computer Science or Hardware Engineering. Additional Certification is added advantage.
Experience: Hands on experience to handle the activities.
Please call on 9513348380 or share your resume on [email protected]
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Health insurance
Work Location: In person
