An IT Support Specialist maintains an organization’s technology infrastructure. They act as the primary point of contact for employees or clients, providing first-to-third-level technical assistance. Daily duties include troubleshooting hardware and software faults, setting up workstations, and resolving network or system issues.
Key Responsibilities
· Technical Assistance: Provide direct or remote support to resolve software, hardware, and network issues.
· System Setup & Upgrades: Install, configure, and maintain laptops, desktop workstations, printers, and operating systems.
· Access & Account Management: Set up user accounts, manage permissions, and assist with employee onboarding and offboarding.
· Ticket Management: Log, track, and manage incoming support requests using IT ticketing systems (e.g., Jira, ServiceNow).
· Documentation: Keep detailed records of technical issues and resolutions for future reference and knowledge base updates.
· Vendor Coordination: Escalate complex L2/L3 problems or specialized issues to senior IT personnel or external hardware/software vendors.
Essential Skills & Qualifications
· Technical Knowledge: Proficiency in troubleshooting Windows, macOS, or Linux, and managing networks (LAN, WAN, VPN).
· Communication: Exceptional verbal and written communication skills to explain technical fixes to non-technical users.
· Problem Solving: Strong analytical abilities to diagnose root causes of hardware or software failures.
· Customer Service: Patience, empathy, and a strong customer-first mindset.
Pay: ₹18,000.00 - ₹22,000.00 per month
Work Location: In person
