Career
We’re looking for talented individuals who share our passion to be the best and achieve their full potential. Because when each individual employee succeeds, we all do.
It's Your Career, Make it Matter!
At Finoviser, you build what matters—whether it’s the career you want, crucial work skills, strong relationships, new digital technologies. At Finoviser Financial Services, it’s our firm belief that people are our core assets and so it’s our constant endeavor to find, nurture and develop talent above everything else!
Our aim is to make working with Finoviser, one of the best jobs you ever had. Yes, it’s a tough ask but that’s what we are set out to do.
What's it Like to Work at Finoviser
Open & Collaborative Work Culture
Challenging & Top Quality Work
Opportunity To Innovate & Learn
Fast-Paced Career Growth Opportunities
Performance-Driven Rewards System
Vacancies
If you’re looking for the next place to go in your career, consider the many opportunities to grow, advance and make a difference at Finoviser.
Driven by our core values, we are passionate about what we do! And we are looking for team members equally passionate as we are………
So are you ready to take that leap of faith?
Customer Care Head
Job Responsibilities
- Formulate business strategy with others in the execution team
- Design customer care operational process and policies that align with overall strategy
- Implement efficient process and standards for smooth and effective functioning of customer care team.
- Should develop robust customer service and process to ensure customer satisfaction and retention
- Interact with clients and build relationship with them while ensuring their needs are being meet
- Oversee a team of customer care executives and ensure they are providing an exceptional client experience
- Develop and oversee the implementation of client service protocols
- Resolve complex client problems or disputes in a professional manner
- Support and train team members to enable them to meet departmental goals
- Maintain records of client interactions for training purposes
- Respond to customer service issues in a timely manner
Requirements
Experience:
- 6-8 years of experience as customer service team leader in any financial firm
Qualification:
- Graduate/Post Graduate with knowledge of financial markets, stock trading, securities firm, insurance etc.
Skills:
- Humble and soft spoken.
- Proven experience in a leadership role is required.
- Excellent communication skills and the ability to anticipate the needs of the customers.
- Possess superior organizational and time management skills.
- Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience.
- Should possess strong problem solving skills and ability to make sound judgement calls.
CTC:
As Per Experience & Industry Standards
