Job description
Job Title: Customer Relations Associate
Experience: Minimum 1 years
Location: Kochi
Job Type: Full-Time
Job Summary:
CDA Academy is hiring a Customer Relations Associate to connect with prospective learners, boost course enrolments, provide customer support, and ensure a seamless learner experience from enquiry to course completion
Key Responsibilities:
- Contact prospective learners who have enquired about recorded programs.
- Understand their requirements, recommend suitable courses, and explain the content, benefits, pricing, and access details.
- Follow up through calls, WhatsApp, or email and convert qualified leads into paid enrolments.
- Identify reasons for incomplete payments and assist with failed, pending, or unsuccessful transactions.
- Support customers facing course availability, LMS access, or other technical issues.
- Escalate bugs and unresolved concerns to the relevant team and follow up until closure
- Guide enrolled learners with payment confirmation, course access, and initial onboarding.
- Act as the primary contact for learners who require additional support, clarification, or assistance regarding the course.
- Coordinate with the relevant academic or technical team when a learner’s question requires specialist support.
- Contact learners after course completion to collect ratings, reviews, testimonials, and feedback.
- Maintain accurate records of leads, payments, enrolments, support requests, resolutions, and reviews in the LMS or CRM.
- Work with the LMS Operations Executive on course management
- Achieve assigned enrolment and revenue targets while ensuring a positive learner experience.
Candidate Requirements
- Bachelor’s degree in any relevant discipline.
- 1–2 years of experience in inside sales, customer support, business development, academic counselling, tele calling, or EdTech.
- Strong communication, persuasion, follow-up, and problem-solving skills.
- Comfortable handling sales conversations and customer concerns.
- Basic knowledge of LMS/CRM platforms, spreadsheets, email, and WhatsApp.
- Ability to coordinate effectively with academic, operations, and technical teams.
- Fluency in English and relevant regional languages is preferred.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
