Role Profile :-
Major role of the SME would be floor support, team management, client management, audit, Process Improvement, Data analysis etc.
Should be experienced as a Team Leader / SMEs. Should have well understanding of work of a TL / SME - such as Performance Management, Coaching and Development, Handling Escalations, Operational Oversight, Employee Engagement, Reporting, Team Management (including Shrinkage, Attrition, Team Briefing, one-on-one sessions, Conflict Management etc), Client Mangament, Call Audit and Process Improvement etc.
Skills :-
If Internal - Good Communication Skill in English and Hindi. Good understanding of MS Office (Majorly Excel, Word and Powerpoint). Experience in Email and Retention (Or Sales) preferred.
If External - 1. People Management & Leadership skill, 2. Operational & Analytical Skills, 3. Client & Process Proficiency.
Team Size:- 20
Qualifications :-Graduate
Experience :- 1 year of experience as TL
Benefits:
- Paid sick time
- Provident Fund
Application Question(s):
Education:
Experience:
Shift availability:
Work Location: In person
