Chennai, Tamil Nadu
Job Summary
Provide L1.5–L2 support: user issues, access management, basic configuration, report/dashboard fixes, portal user support (login, access, case submission), and ticket triage. Escalate complex issues to L3 with proper documentation. Support minor Sales/Field Service tickets.
Key Responsibilities
Provide L1.5–L2 support: user issues, access management, basic configuration, report/dashboard fixes, portal user support (login, access, case submission), and ticket triage. Escalate complex issues to L3 with proper documentation. Support minor Sales/Field Service tickets.
Skill Requirements
Service Cloud (primary), Experience Cloud (basic), Sales Cloud basics, Field Service exposure, Admin (must), App Builder (preferred)
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