Pretium is a specialized investment manager with ~$53.1 billion in assets under management focused on real estate, mortgagefinance and corporate debt. Pretium manages more than 80,000 single-family rentals (SFRs) in the United States and has an
employee base of ~3,900 globally as of March 31, 2022.
Pretium Enterprise Service India (PES India) is a subsidiary of Pretium Partners, LLC. With expert business service capabilities, PES
India provides services to Pretium and its operating and portfolio companies, Progress Residential, Selene Finance, Deephaven
Mortgage and Anchor Loans. PES India is integral to the growth, innovation and transformation of Pretium. We partner with our
stakeholders to rapidly unlock value for their customers, delivering with excellence and ownership.
Job Details
Job Title
Analyst – Selene
Direct Supervisor
Manager, Selene
Function
Selene
Salary Range
NA
Position Type
Full Time
Shift Timings
Should be open to work in US Shifts
Location
Bengaluru
Allowances
As per CTC
Role Summary
Responsible for Document to Data review, maintaining workflow volumes to meet internal and private investor Service Level Agreements (SLAs). Handles escalated loan-level issues and provides research assistance for complex matters to support client inquiries and cross-functional departments. Boarding newly acquired loans into the servicing system, verifying data tape accuracy, performing necessary follow-ups and capturing any missing data from the servicing side.
External Interfaces
Internal Interfaces
Communicate with Stakeholders to gather necessary details and provide updates.
Collaborate with the team to provide accurate data, track progress, and handle escalated loans. Quality Assurance and Data Analytics Team.
Job Requirements
Education
- Bachelor’s degree required
Relevant Experience
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Hold a Graduate (mandatory)
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Min. 3-5 years’ experience in BPL knowledge
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Must have loan processing experience
Technical Know-how/Tools used
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MSP experience is a plus.
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Experience with Sara tool is a plus
Behavioural Skills
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Should have very high level of attention to details.
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Should be able to find out process failure modes.
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Ability to learn and apply the learnings.
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Good critical thinker.
Roles & Responsibilities
Operations Management
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Maintain Workflow: Maintains the workflow to meet internal Service Level Agreements (SLA).
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Handle Escalation: Handles escalated loan level issues and provide departmental research assistance
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Alignment: Works with management to ensure that internal and external audits are completed
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Support the Selene Team: Act as a key resource for the Selene team by organizing, managing, and maintaining data to streamline team operations.
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Analysis: Reviews mass analysis for anomalies and ensures accurate and timely analysis per RESPA requirements.
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Ensure Compliance: Adhere to organizational policies during data handling and matter tracking.
7. Coordinate with Stakeholders: Collaborate with relevant departments and stakeholders to gather accurate information and provide timely updates.
Stakeholder Management
1. Communicate with Onshore team and other related stakeholders on loans and to resolve issues to maintain a smooth flow of process.
2. Communicate with leadership for prompt resolution of issues identified in duties above.
Other requirements
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Experience working with US teams and understanding of US work culture is desirable
Key Result Areas
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Efficient Management of Escalated Matters: Timely and accurate handling of escalated loans.
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Accuracy in Data Maintenance: Ensure all details are recorded and updated with precision.
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Data Analysis: Achieve high levels of accuracy in analysis and completeness in while adhering to timelines.
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Support to Selene Team: Provide consistent and reliable support to the Selene team to enable smooth operations and informed decision-making.
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Process Efficiency: Contribute to improving turnaround times and minimizing delays in loan handling. Works with the Manager to document, communicate, and implement changes in policy and procedures.
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Compliance and Confidentiality: Adhere to organizational policies, ensuring compliance and maintaining the confidentiality of sensitive information..
