Position: Salon Manager
Role Purpose:
To manage overall salon operations, drive business performance, ensure excellent customer service, and lead the team to achieve sales and service targets.
Key Responsibilities:
- Achieve monthly sales, service, and retail targets.
- Manage daily salon operations and ensure smooth functioning.
- Lead, motivate, and monitor the performance of beauty therapists, stylists, and front office staff.
- Ensure excellent customer experience and resolve customer complaints effectively.
- Monitor appointment scheduling, walk-ins, and customer retention activities.
- Drive membership, package, and retail product sales.
- Ensure adherence to company SOPs, hygiene, grooming, and safety standards.
- Control expenses, inventory, and stock levels.
- Conduct staff training and performance reviews.
- Prepare and submit daily, weekly, and monthly business reports.
Key Skills:
- Leadership and team management.
- Sales and target achievement.
- Customer relationship management.
- Communication and problem-solving skills.
- Basic computer and reporting knowledge.
Qualification:
- Graduate or Diploma holder.
- 3–5 years of experience in salon, retail, or service industry management.
Green Trends Salon – Assistant Store Manager Job Description
Position: Assistant Store Manager
Role Purpose:
To support the Salon Manager in daily operations, sales achievement, team supervision, and customer service excellence.
Key Responsibilities:
- Assist in achieving salon sales and service targets.
- Support daily salon operations and staff scheduling.
- Monitor customer appointments and service delivery.
- Promote memberships, packages, and retail product sales.
- Handle customer queries and ensure customer satisfaction.
- Maintain salon hygiene, grooming, and operational standards.
- Assist in inventory management and stock audits.
- Support staff training and performance monitoring.
- Prepare daily operational reports and sales updates.
- Act as Salon Manager during their absence.
Key Skills:
- Customer service orientation.
- Sales and communication skills.
- Team coordination and supervision.
- Problem-solving ability.
- Basic computer knowledge.
Qualification:
- Graduate or Diploma holder.
- 2–4 years of experience in salon, retail, hospitality, or service operations.
Key Performance Indicators (KPIs)
Salon Manager
- Sales Achievement (%)
- Retail Product Sales
- Membership & Package Sales
- Customer Retention Rate
- Service Productivity
- Staff Productivity
- Customer Satisfaction Score
- Inventory Control & Stock Accuracy
Assistant Store Manager
- Support in Sales Achievement
- Customer Satisfaction
- Retail Sales Contribution
- Appointment Conversion Rate
- Stock Management Accuracy
- Team Attendance & Discipline
- Operational Compliance Score
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
