Key Responsibilities
- Handle customer calls professionally (inbound/outbound)
- Provide accurate information and effective resolutions
- Maintain proper call records and update CRM systems
- Follow quality standards, compliance, and process guidelines
- Ensure high levels of customer satisfaction
- Meet daily productivity and performance targets (KPIs)
Eligibility Criteria
- Graduates (Freshers can apply)
- Non-Graduates with a minimum of 1 year of customer service experience
- Strong verbal communication in Hindi & English
- Proficiency in any ONE regional language (Kannada / Tamil / Telugu)
- Basic computer knowledge and typing skills
- Willingness to work from office (HSR Layout, Bengaluru)
Desired Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and active listening abilities
- Ability to handle customer objections confidently
- Adaptability in a fast-paced voice process environment
Pay: ₹17,000.00 - ₹19,000.00 per month
Work Location: In person
