Rain & Rainbow is seeking a customer-focused and sales-driven Tele Caller / Customer Relationship Executive to strengthen customer engagement, improve order conversions, reduce returns, and deliver an exceptional customer experience.
The ideal candidate will interact with customers through calls, WhatsApp, and other communication channels to assist with product inquiries, order confirmations, sizing guidance, delivery updates, customer feedback, and repeat purchase opportunities.
As Rain & Rainbow scales towards becoming a leading ethnic wear brand, the Tele Caller will play a critical role in converting inquiries into sales and transforming first-time buyers into loyal customers.
Key Responsibilities
Customer Calling & Sales Conversion
- Contact customers who have placed orders for confirmation and verification.
- Follow up on abandoned carts, incomplete checkouts, and pending orders.
- Convert customer inquiries into successful sales.
- Recommend suitable products, collections, and offers based on customer preferences.
- Promote new arrivals, festive collections, and promotional campaigns.
Customer Support
- Handle inbound customer calls professionally.
- Resolve queries related to:
- Product details
- Fabric information
- Sizing and fit guidance
- Delivery timelines
- Order tracking
- Returns and exchanges
- Coordinate with logistics and warehouse teams for issue resolution.
WhatsApp & CRM Management
- Respond to customer queries through WhatsApp Business.
- Maintain accurate customer records in CRM systems.
- Track customer conversations and follow-up schedules.
- Build long-term customer relationships through proactive engagement.
Order Management Support
- Verify Cash-on-Delivery (COD) orders.
- Reduce fake and high-risk orders through customer verification.
- Coordinate with dispatch teams to ensure smooth order fulfillment.
- Follow up on return-to-origin (RTO) cases and re-delivery opportunities.
Customer Retention & Repeat Business
- Conduct post-purchase follow-ups.
- Collect customer feedback and satisfaction scores.
- Encourage repeat purchases through personalized recommendations.
- Re-engage dormant customers through outbound calling campaigns.
Performance Reporting
- Maintain daily call logs and customer interaction reports.
- Track conversion rates and follow-up effectiveness.
- Share customer insights with marketing and merchandising teams.
Key Performance Indicators (KPIs)
- Daily outbound calls completed
- Order confirmation success rate
- Cart recovery conversion %
- COD verification accuracy
- Customer satisfaction score (CSAT)
- Repeat customer conversion rate
- RTO reduction percentage
- Response time to customer queries
- Monthly revenue generated through tele-calling efforts
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
