We are looking for a professional and guest-focused Front Office Executive to join our hotel team. The candidate will be responsible for providing excellent guest service and handling day-to-day front office operations.
Key Responsibilities :
- Welcome and assist guests during check-in and check-out.
- Handle guest queries, requests, and complaints professionally.
- Manage room reservations, cancellations, and guest information.
- Coordinate with Housekeeping, F&B, and other departments.
- Handle billing, payments, and basic front office documentation.
- Maintain accurate records and ensure smooth shift operations.
- Provide information about hotel facilities, services, and local attractions.
- Ensure a high standard of guest satisfaction at all times.
- Follow hotel policies and standard operating procedures.
Requirements :
- Previous experience in a hotel Front Office role is preferred.
- Freshers with good communication skills may also apply.
- Good verbal and written communication skills.
- Pleasant personality and customer-service orientation.
- Basic computer knowledge.
Education: Any degree/diploma in Hotel Management or a related field is preferred.
Location: Thrippunithura, Ernakulam, Kerala
Job Type: Full-time
Salary: As per experience and interview performance.
Benefits:
- Flexible schedule
- Food provided
- Leave encashment
- Paid time off
Work Location: In person
