Job Summary: We are seeking a detail-oriented Customer Service Representative to efficiently manage inquiries, support requests, and service tickets. The ideal candidate will be responsible for responding to customer calls, emails, and tickets, ensuring timely resolutions, and maintaining a high level of service excellence.
Key Responsibilities:
- Handle customer inquiries operations.
- Resolve customer issues troubleshooting solutions.
- Log and track service tickets in the designated system, ensuring timely follow-ups and resolutions.
- Coordinate with internal teams to escalate and resolve issues.
- Ensure compliance with company policies and regulatory guidelines.
- Maintain records of customer interactions and service outcomes.
- Deliver exceptional customer service by building positive relationships with clients.
- Knowledge and Process- Continually learn, implement, and improve skillsets to improve productivity, efficiency, customer satisfaction.
- Escalation- Know when to escalate complex issues to appropriate personnel for resolution.
Eligibility:
- Fresher / Experienced 2-3 years
- Previous experience in customer service or help desk support
- Good communication skills (verbal and written).
- Knowledge in MS-Office.
- Strong problem-solving abilities and attention to detail.
- Patience, empathy, and professionalism in handling customer concerns.
Preferred Skillsets:
- Experience in handling complaints and escalations.
- Knowledge inticketing systems and CRM software.
- Proficiency inMicrosoft Excel for data management and reporting.
- Ability to multi-task and manage multiple customer interactions efficiently.
Pay: ₹22,000.00 - ₹24,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Education:
Location:
- Balewadi, Pune, Maharashtra (Required)
Work Location: In person
