Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Major Incident Manager
Position: Software Engineer
Experience: 7- 11 Years
Category: Software Development/ Engineering
Shift: Timing/rotation etc. details
Main location: India, Karnataka, Bangalore
Position ID: J0726-1590
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 5 years of relevant experience.
Position Description: Excellent Communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business understanding and impact 2. Ability to lead with integrity and remain calm during stressful situations while managing multiple demands and priorities. 3. Highly motivated team player with a successful track record of working collaboratively in a matrix organization.
Responsibilities:
1. Leveraging technology to issue all communications and providing key stakeholder management
2. Effective collaboration with the Airbus internal business teams to execute and improve crisis management strategies during onboarding scoped applications
3. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls during a Major Incident
4. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
5. Being accountable for driving the bridge calls till MI resolution via workaround or permanent fix
6. Ensuring all administration and reports are maintained and up to date, including contacts information, technical diagrams, post major incident reviews
7. Supporting and nurturing process improvements and knowledge base improvements
8. Providing periodic major incident metrics reports
9. Ensure problem ticket is created for each MI and coordinate Root Cause analysis with required stakeholders
10. Regular follow up on RCA as per defined process and conduct RCA discussion calls with relevant parties.
11. Perform first level RCA quality checks and ensure the root cause along with fix are documented properly
12. Maintain problem ticket tracker till closure
Must-Have Skills:
1. 7+ years of experience in Incident Management, Major Incident Management, Problem Management
2. ITIL Foundation Certification preferred (V3/ITIL4)
3. Must have strong knowledge on ITSM Tools (Preferably ServiceNow). This includes an understanding on how the ITSM tool is leveraged on managing the complete MIM and Problem Management process.
4. Should have a basic understanding of other frameworks such Scrum Agile
5. Must have understanding on other ITSM processes such as Event management, Change management & CMDB & how it is interrelated with Major Incident and Problem management process
Good-to-Have Skills:
Cloud & Infrastructure: Familiarity with deploying AI applications on cloud platforms like AWS, Google Cloud (Vertex AI CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world
Your future duties and responsibilities
Required qualifications to be successful in this role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
