Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office, Various outside weather conditions
Job Description
When you're part of ThermoFisher Scientific, you'll do exciting work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people resources and chances to create meaningful contributions to the world. We are looking for a high-reaching Service Sales Manager to join our CMD (Chromatography and Mass Spectrometry Division) service commercial team.
The position is permanent and based out of Mumbai. In-person travels to customers in the assigned region is required along with service, commercial and other teams.
This role is ideal for a Science/Engineering graduate with relevant sales, business development or customer-facing experience, who wants to pursue a strategic sales and business analysis career at a global company.
What will you do?
Service Commercial Business Management
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As a Service Sales Manager, you will drive service commercial business across West1 regions, focusing on contract renewals, warranty conversions, spares sales, and on-call service business
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Manage and grow the service contract portfolio, ensuring high contract coverage, renewal rates, and profitability across assigned territories
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Develop and execute strategies to convert warranty customers to comprehensive service contracts, maximizing customer lifetime value
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Drive spares business through proactive customer engagement and identification of customer needs with the help of regional service team
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Promote and sell on-call service offerings, qualification activities, hardware upgrades, software upgrades, and customized service products to customers
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Handle key customer accounts in the regions, initiating and building strong customer relationships
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Keep track of competition activities in the service commercial business and develop counterstrategies
Strategic Planning and Execution
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Formulate competitive and data-driven pricing quotations aligned with business objectives
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Develop regional business plans for the territories with clear revenue targets and growth strategies
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Coordinate cross-functional initiatives with service delivery, technical, and commercial teams
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Present business reviews and strategic recommendations to senior leadership
What's in it for you:
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Excellent career progression opportunities with a large and growing global organization
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Competitive salary, plus annual incentive bonus tied to performance
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Opportunity to work with cutting-edge analytical technology in the CMD division
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Comprehensive benefits package including health insurance and professional development
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Exposure to strategic business analysis and cross-functional leadership
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Work with a diverse, global team committed to enabling customers to make the world healthier, cleaner and safer
Location: Mumbai
Who we are looking for:
Essential Qualifications and Experience
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A degree in Science/Engineering graduate preferred; MBA or relevant business qualification is a plus
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8-10 years of experience in service sales, business development, or commercial roles, preferably in scientific instruments, analytical equipment, or life sciences industry
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Proven track record of achieving revenue targets and driving business growth
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Experience in managing large customer base
Skills and Competencies
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Proficient in English in read, write and speak; knowledge of Hindi and regional languages is advantageous
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Strong business acumen with ability to analyze data and derive actionable insights
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Advanced proficiency in MS Excel for data analysis, reporting, and forecasting
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Excellent communication and presentation skills to engage and influence at all levels, from technical users to C-suite executives
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Strong negotiation skills with ability to close complex deals
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Sales-driven approach; strongly motivated by targets and business outcomes
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Strategic thinking combined with execution excellence
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Ability to work independently and manage time optimally to prioritize and complete tasks
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Proven ability to build and maintain long-term customer relationships
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Comfortable with frequent travel across region (40-50% travel expected)
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Able to adapt to a constantly evolving business environment and changing market dynamics
Preferred Experience
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Experience with CMD products (Chromatography, Mass Spectrometry, or related analytical instruments)
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Background in contract management and warranty programs
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Experience in data analytics and business intelligence
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Familiarity with pharmaceutical, biotech, research, or academic customer segments
