Department
Retail Operations / Accounts
Reports To
Showroom Manager
Location
Showroom
Role Summary
The Billing Executive is responsible for ensuring accurate and timely billing of customer orders, maintaining billing records, coordinating with the sales and warehouse teams, and delivering a seamless checkout experience. The role requires strong attention to detail, customer service orientation, and proficiency in billing software and ERP systems.
Key Responsibilities
- Generate customer invoices, quotations, sales orders, and tax invoices accurately.
- Process billing transactions through the ERP/POS system.
- Verify product details, quantities, pricing, discounts, taxes, and payment terms before invoicing.
- Coordinate with the sales team to ensure accurate order processing.
- Confirm stock availability with the warehouse before billing, where required.
- Process cash, card, UPI, bank transfer, and other payment modes as per company policy.
- Reconcile daily billing transactions and prepare end-of-day reports.
- Maintain proper documentation of invoices, receipts, delivery challans, and related records.
- Handle billing corrections, cancellations, credit notes, and debit notes with appropriate approvals.
- Ensure compliance with GST and company billing procedures.
- Coordinate with Accounts for payment verification and reconciliation.
- Respond to customer queries related to invoices, payments, and order status.
- Assist customers with warranty documentation and product-related billing information.
- Ensure timely sharing of invoices and supporting documents with customers.
- Maintain confidentiality of customer and financial information.
- Support showroom operations during peak business hours.
- Perform any other operational tasks assigned by the reporting manager.
Key Performance Indicators (KPIs)
- Billing accuracy
- Billing turnaround time
- Daily cash and payment reconciliation accuracy
- Error-free invoice generation
- Customer satisfaction at the billing counter
- Compliance with billing and GST procedures
- Timely submission of daily billing reports
Qualification
- Graduate in Commerce, Business Administration, or any relevant discipline.
- Diploma or certification in Accounting/ERP will be an added advantage.
Experience
- 1–2 years of experience in billing, cashiering, or retail operations.
- Experience in a lighting, electrical, furniture, home décor, or retail showroom will be preferred.
Skills & Competencies
- Knowledge of GST billing and invoicing
- ERP/POS software proficiency (Zoho, Tally, SAP, or similar)
- Basic accounting knowledge
- Strong numerical and analytical skills
- Excellent attention to detail
- Customer service orientation
- Good communication and interpersonal skills
- Time management and multitasking
- Microsoft Excel and MS Office proficiency
- Ability to work in a fast-paced retail environment
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
