Job Description - Technical Onsite Support Executive
Location: Calicut
Timings: As per Mall time, Monday to Saturday (Day shift)
Experience: Freshers, Training will be provided.
Immediate joiners are highly welcome.
Expectation:
Onsite support executive role is not a core technical job/you will not be exposed to any coding or language related work. This is basically a client facing support role where you will be handling primary queries from mall team and from the stores inside the shopping mall. This is not a field job, you will be given a workstation/seat inside the mall office along with access to a laptop or desktop computer.
Responsibilities:
- Installation of our software in all tenants present in the mall after checking the basic installation checklist
- Ensure the data flow happens for all installed stores every day; If there is an issue in dataflow, you will have to troubleshoot the issue and fix it; If the issue is from tenant/brand side, escalate the case accordingly to get it fixed by the respective stakeholder
- Collection of BWR reports from these stores on monthly basis (during 1st week) for doing the audit reconciliation task; You will have to completely learn the audit process within the first 3 months after joining. For conducting the audit, excel knowledge is a must. (Check if you possess this skill to enroll yourself for this position)
- Maintain good rapport with the mall team and be proactive in your communication to them with regard to the ongoing issues; You will be our representative in the mall and the first level contact for mall team; They will reach out to you for all issues/queries related to WovVTech
- You will be supported by a backend team member and a technical team who will provide support for complex issues
- Your work days are from Monday to Saturday and Sunday is your weekly off (The weekly off can be swapped to a weekday in future as per business requirement)
- Shift starts at 10am and ends by 7pm; Please ensure to follow the timings and also sign in the attendance register in mall office/biometric attendance login without fail.
Job Types: Full-time, Permanent, Fresher
Pay: ₹150,000.00 - ₹200,000.00 per year
Application Question(s):
- Can you join immediately?
Education:
Language:
Location:
- Calicut, Kerala (Calicut) (Preferred)
Work Location: In person
