Business Development Manager
Our growing Pharma business is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Duties and Responsibilities
(Salary -5 lakh per annum onwards)
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
Qualifications and skills
- MBA or Pharma Experience
- Active listening,
- Empathy,
- Problem-solving and communication
- Self-Control
- Taking Responsibility
Business Development Executive
Our growing Pharma business is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Duties and Responsibilities
(Salary -5 lakh per annum onwards)
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
Qualifications and skills
- MBA or Pharma Experience
- Active listening,
- Empathy,
- Problem-solving and communication
- Self-Control
- Taking Responsibility
Pay: From ₹400,000.00 per year
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Ability to commute/relocate:
- Electronic City, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Business development: 1 year (Required)
- total work: 1 year (Required)
Language:
- English (Preferred)
- Kannada (Preferred)
- Hindi (Preferred)
- Tamil (Preferred)
- Malayalam (Preferred)
Work Location: In person
