Job Description – Front Office Associate
Hospital: ONUS Robotic Hospital
Position: Front Office Associate
Department: Front Office / Patient Services
Employment Type: Full-Time
Location: ONUS Robotic Hospital
Shift: Flexible – Morning / Evening / Night Shifts
Job Summary
ONUS Robotic Hospital is looking for a Front Office Associate to be the first point of contact for patients and visitors. The candidate will be responsible for providing a professional, welcoming, and efficient patient experience while managing registration, appointments, billing coordination, enquiries, and front-office operations.
Key ResponsibilitiesPatient & Visitor Management
- Welcome and assist patients, attendants, and visitors professionally.
- Understand patient requirements and guide them to the appropriate department, doctor, or service.
- Manage patient registration and update demographic details in the hospital system.
- Provide clear information regarding hospital services, departments, timings, and processes.
- Handle patient and attendant queries courteously and escalate issues when required.
Appointment & OPD Coordination
- Schedule, reschedule, and confirm doctor appointments.
- Coordinate with doctors, nursing staff, and relevant departments for smooth patient flow.
- Manage OPD queues and ensure minimum waiting time.
- Follow up on scheduled appointments and support patient conversion and revisit processes.
Billing & Administrative Support
- Coordinate with the billing and insurance teams for patient billing requirements.
- Collect payments and issue receipts as per hospital procedures, where applicable.
- Assist patients with estimates, billing queries, and discharge-related coordination.
- Maintain accurate records and documentation.
Patient Experience & Coordination
- Ensure a smooth and positive patient journey from registration to consultation/discharge.
- Identify patient concerns and coordinate with the appropriate department for resolution.
- Maintain professional communication with patients and attendants.
- Support feedback collection and escalate critical complaints to the concerned supervisor.
Hospital Operations
- Coordinate with OPD, IPD, Emergency, Diagnostics, Pharmacy, OT, Nursing, and other departments.
- Ensure proper handover of pending tasks between shifts.
- Maintain confidentiality of patient information.
- Follow hospital SOPs, patient-safety standards, infection-control practices, and service-quality protocols.
Shift Flexibility
The candidate should be flexible to work in Morning, Evening, and Night shifts, based on the hospital duty roster and operational requirements.
The role may also require working on weekends and public holidays as per hospital requirements.
Qualifications
- Graduate in any discipline.
- Candidates with a background in Hospital Administration, Healthcare Management, or Customer Service will be preferred.
- Freshers may apply; prior experience in a hospital front office, clinic, hotel, or customer-facing role will be an advantage.
Key Skills & Competencies
- Excellent communication and interpersonal skills.
- Pleasant and professional personality.
- Good English and local-language communication skills.
- Basic computer and hospital information system knowledge.
- Strong coordination and multitasking abilities.
- Patient-centric attitude.
- Ability to handle pressure and difficult situations professionally.
- Good attention to detail and documentation skills.
- Willingness to work rotational shifts.
Key Performance Indicators (KPIs)
- Patient satisfaction and service experience.
- Appointment and registration accuracy.
- Waiting-time management.
- Patient enquiry and conversion support.
- Billing/registration accuracy.
- Complaint resolution and escalation.
- Compliance with front-office SOPs.
- Attendance, punctuality, and shift discipline.
Candidates interested in building a career in a modern, technology-enabled healthcare environment are encouraged to apply to ONUS Robotic Hospital.
Pay: From ₹12,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Provident Fund
Work Location: In person
