Job Title
Receptionist
Front Office / Reception
Location- Apex Circle, Malviya nagar, Jaipur
Job Summary
The Receptionist is responsible for managing the laboratory's front desk, providing excellent customer service, handling patient registrations, answering phone calls, scheduling appointments, and ensuring smooth communication between patients and laboratory staff. The role requires professionalism, accuracy, and strong organizational skills.
Key ResponsibilitiesPatient Registration
- Welcome patients and visitors in a courteous and professional manner.
- Register patients accurately in the laboratory management system.
- Verify patient details, contact information, and test requisitions.
- Create and maintain patient records while ensuring confidentiality.
- Guide patients regarding sample collection procedures and required documentation.
Call Handling
- Answer incoming telephone calls promptly and professionally.
- Provide information about laboratory tests, packages, timings, and report availability.
- Schedule, reschedule, and confirm appointments.
- Respond to patient inquiries or direct calls to the appropriate department.
- Make outbound calls for appointment confirmations, follow-ups, and report notifications when required.
Front Desk Operations
- Manage daily reception activities efficiently.
- Coordinate patient flow to minimize waiting time.
- Receive and distribute reports and other documents.
- Handle patient queries and resolve basic concerns professionally.
- Maintain a clean, organized, and welcoming reception area.
Required Qualifications
- Graduate in any discipline (preferred).
- Diploma or certification in Office Administration or Customer Service is an advantage.
- Prior experience in a diagnostic laboratory, hospital, or healthcare reception is preferred.
Working Hours
As per laboratory operational requirements, including shifts if applicable.
Key Performance Indicators (KPIs)
- Accurate patient registrations.
- Timely and professional call handling.
- Patient satisfaction at the reception.
- Minimal registration and data entry errors.
- Efficient appointment scheduling and front desk management.
Salary- 12k to 15k
Share CV on- [email protected]
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
