Job Description — Customer Support Specialist (Remote)
AssureAI – SaaS Audit-Automation Platform for CA Firms
Why this role exists
AssureAI helps practising Chartered Accountants automate audit and compliance work. We’re looking for an accounting-savvy Customer Support Specialist to support our customers, conduct training sessions, and make customers lifelong users of AssureAI.
Key Responsibilities
- Become a functional expert in AssureAI by way of training sessions/self-learningand functional testing for modules assigned to you.
- Develop customer onboarding best practices, review their effectiveness and continuously improve
- Own overall relationship with assigned customers, which includes managing onboarding, implementation, training, increasing adoption, timely support, ensuring retention and high levels of customer satisfaction
- Maintain existing customer success metrics and data, and go the extra mile to ensure customer satisfaction
- Contribute towards product improvement by ensuring that customer feedback is communicated to the development team
- Ensure the successful implementation of the product enhancement by providing the requirements clarifications and performing user acceptance testing
- Take up other tasks/responsibilities that are assigned to you from time to time and deliver as per the agreed deadlines
Must-Have Profile
- Education / Experience
- B.Com / M.Com or similar; 5 years of experience in audit or accounting at a CA firm (articleship or audit assistant).
- Hands-on knowledge of audit cycles, GST / TDS basics and financial-statement preparation.
- Strong English & Hindi verbal skills; knowledge of any South Indian language is an added advantage; clear & customer friendly communication is mandatory
- Attributes
- Empathy for busy CA firms; patience to train non-tech users.
- Data-driven mindset—comfortable reading simple Mixpanel or Excel reports.
- Self-starter who thrives in a fully remote, fast-moving SaaS team
- Exclusions
- Candidates currently pursuing CA exams are not eligible (we cannot offer exam leave).
- Only applicants ready to complete and submit the mandatory assignment within one week of applying should proceed.
Nice to Have
- Prior experience in customer success, support or implementation for an accounting/tax software product.
- Familiarity with ticketing tools, CRM systems or basic SQL/JQL.
Compensation
- Indicative range ₹ 2.5 – 4 L CTC per annum
- Final package commensurate with your experience and skill set, combining a fixed salary with transparent performance incentives linked to retention and NPS.
Growth & Learning Opportunities
AssureAI moves fast at the intersection of audit, SaaS and AI. High-performing Customer Success talent will:
- Gain hands-on exposure to cutting-edge AI-driven product features and analytics.
- Collaborate directly with founders and product managers on requirements gathering, user-interface design and other product-development initiatives—ideal for anyone eager to broaden beyond pure CS into product or technology roles.
Hiring Process & Mandatory Assignment
- Apply on Indeed with résumé and a short cover note.
- Complete the communication-skills assignment within 7 days (details provided on application).
- Video interview with a Customer Support Manager and a Founder.
- Reference check & offer.
What We Offer
- 100 % remote work with flexible hours (core overlap 11 am–6 pm IST).
- Exposure to modern tools (Mixpanel, Grafana, Zoho CRM, AI assistants) and real ownership of metrics.
Ready to help hundreds of CA firms succeed with automation—and expand your own horizon in the process?
Apply now on Indeed—and remember to start your assignment right away.
Pay: ₹250,000.00 - ₹400,000.00 per year
Work Location: Remote
