We’re Hiring | Customer Service Executive – Travel Industry
Location: Sector-11, Dwarka, New Delhi
Company: VMS Travel Tech India Pvt. Ltd.
Website: https://vmstraveltech.com/
Industry: Travel Technology & Services
Experience Required: 1+ Year
About Us
VMS Travel Tech India Pvt. Ltd. is a fast-growing travel technology and outsourcing company delivering end-to-end travel solutions to global clients. We specialize in airline reservations, travel operations, customer service outsourcing, and technology-driven travel support solutions.
Role: Customer Service Executive
We are looking for dynamic travel professionals with hands-on GDS experience who can deliver exceptional customer service across multiple communication channels.
Key Responsibilities:
- Handle customer queries related to flight bookings, cancellations, refunds & rescheduling via Calls, Chats & Emails
- Manage cross-selling and up-selling of travel products
- Handle chargebacks and dispute resolution cases
- Provide accurate fare details and itinerary support using GDS
- Ensure high levels of customer satisfaction
Key Requirements:
1+ year experience in travel customer service
Experience in cross-sales / up-sales / chargeback handling
Working knowledge of Amadeus / Galileo / Sabre or similar
Excellent verbal & written communication skills
Ability to work in a fast-paced office environment
Interested candidates can share their CV with:
Aamir Hussain
9205544102 / [email protected]
Job Types: Full-time, Permanent
Pay: ₹10,496.46 - ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
