Job Purpose:
To manage and process guest reservations efficiently while maximizing room revenue, ensuring accuracy in bookings, and delivering excellent guest service aligned with Espire Hospitality standards.
Key Responsibilities:
- Handle room reservations via phone, email, OTA platforms, and direct channels
- Ensure accurate entry of booking details in PMS (Property Management System)
- Coordinate with Sales, Front Office, and Revenue teams for room availability and rates
- Upsell rooms and promote packages, offers, and add-on services
- Maintain reservation records, reports, and daily pickup data
- Respond to guest queries professionally and in a timely manner
- Manage group bookings, amendments, and cancellations
- Ensure adherence to pricing policies and revenue strategies
- Follow brand standards and ensure guest satisfaction at all touchpoints
Key Requirements:
- Graduate in Hospitality / Hotel Management preferred
- 1–3 years of experience in reservations/front office
- Strong communication and interpersonal skills
- Knowledge of PMS (IDS/Opera preferred) and OTA extranets
- Basic understanding of revenue management concepts
- Good organizational and multitasking abilities
Key Competencies:
- Attention to detail
- Customer service orientation
- Sales and upselling skills
- Coordination and teamwork
- Time management
What We Offer:
- Growth opportunities within Espire Hospitality
- Dynamic and professional work environment
- Competitive compensation and benefits
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Provident Fund
Application Question(s):
- What is your current salary?
- What is your expected salary?
- What is your Notice Period?
Experience:
- Reservation: 1 year (Required)
Location:
- Badarpur, Delhi, Delhi (Required)
Work Location: In person
