Responsible for managing end-to-end Air and Ocean Import operations, leading the import team, ensuring excellent customer service, timely billing, customs compliance, and efficient coordination with customers, overseas offices, transportation providers, and Customs House Agents (CHA).
- Manage and oversee Air and Ocean Import shipments from initiation to delivery.
- Coordinate closely with customers, overseas offices, and internal teams to ensure smooth shipment execution and proactive communication.
- Lead and support the Import Operations team to achieve service and operational objectives.
- Ensure timely billing, invoice dispatch, portal uploads, approval tracking, and payment follow-up.
- Handle customs-related queries, especially for DDP shipments, in coordination with CHA and provide solutions to customers and overseas offices.
- Manage White Glove deliveries, including transportation coordination and timely system updates.
- Review Pathway Loss Reports on a monthly basis and take corrective actions where required.
- Conduct weekly GTC file audits and ensure compliance with company standards and procedures.
- Drive operational efficiency, customer satisfaction, and process compliance.
- Graduate in any discipline.
- 5+ years of experience in Freight Forwarding/Logistics, with strong exposure to Import Operations.
- Knowledge of Air & Ocean Imports, Customs Clearance, DDP Shipments, and Customer Service.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Recruitment Agency Policy:
At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners through a formal written agreement. We will not be liable for be liable for any associated placement fees for any CVs received without such an agreement. We appreciate your cooperation in respecting this policy.
Required
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5 year(s): 5+ years of experience in Freight Forwarding/Logistics, with strong exposure to Import Operations.
Required
