Front Office Executive Cum Billing – Hospital
A Front Office Executive Cum Billing is responsible for managing patient reception, registration, appointments, billing, payment collection, and coordination with various hospital departments while providing professional and courteous service to patients and attendants.
Key Responsibilities
- Receive and assist patients and attendants at the hospital front desk.
- Register new and existing patients and maintain accurate patient records.
- Schedule and manage doctor appointments and consultations.
- Handle incoming calls, patient inquiries, and general information requests.
- Prepare consultation, investigation, admission, discharge, and other hospital bills.
- Collect payments through cash, card, UPI, insurance, and other approved modes.
- Issue receipts and maintain accurate daily billing and payment records.
- Explain hospital charges and billing details to patients and attendants.
- Coordinate with doctors, nursing staff, laboratory, pharmacy, accounts, and other departments.
- Assist patients with admission, discharge, investigations, and other administrative procedures.
- Handle insurance/TPA-related documentation and coordinate for billing requirements, where applicable.
- Verify patient information, billing entries, discounts, and payment details.
- Maintain confidentiality of patient information and hospital records.
- Prepare daily cash collection and billing reports.
- Address routine billing and patient-service concerns and escalate complex issues to the concerned department.
- Follow hospital policies, procedures, patient-safety standards, and service-quality guidelines.
- HR Team - Dheeraj Goswami
Pay: ₹18,000.00 - ₹20,000.00 per month
Education:
Work Location: In person
