Location: Mumbai
Department: Operations
Industry: Healthcare / Medical / Pharma
Reports To: Central Operations Team
Company: MrMed
About MrMed
MrMed is India’s largest online specialty pharmacy dedicated to making critical and life-saving medicines accessible and affordable across the country. We focus on high-cost medicines used in complex therapies such as oncology, nephrology, cardiology, gastroenterology, virology, neurology, and rare diseases.
Our mission is to bring trust, transparency, and convenience to patients who need specialty medicines the most. We work closely with top pharmaceutical manufacturers, hospitals, clinicians, and patient communities to ensure genuine products, competitive pricing, reliable delivery, and ongoing support throughout the treatment cycle.
With a strong operational presence across major cities and a rapidly expanding distribution network, MrMed is committed to building a patient-centric healthcare ecosystem powered by technology, operational excellence, and compassionate service.
Position Overview
The City Operations Manager will be responsible for driving end-to-end operational excellence for the Mumbai hub, including procurement, vendor management, inventory planning, order fulfillment, team management, and process governance.
This role is critical in building, stabilizing, and scaling operations while ensuring seamless collaboration across warehouse, logistics, procurement, finance, and support teams.
Key Responsibilities
1. Reporting & Analytics
- Generate and analyze operational and procurement reports regularly
- Maintain PO vs GRN tracking and highlight discrepancies
- Share daily under-process reports for operational visibility
- Provide data-backed insights for process improvements
2. Procurement & Vendor Management
- Identify and onboard new vendors based on operational needs
- Negotiate pricing, terms, and turnaround timelines with vendors
- Resolve issues related to procurement, deliveries, and credit notes
- Ensure timely procurement of medicines and consumables
3. Operations & Inventory Planning
- Manage purchase planning and inventory availability
- Release bulk purchase orders based on demand forecasting
- Coordinate with warehouse teams to maintain stock accuracy
- Drive PO to GRN closure with proper documentation
4. Team Leadership & Staff Management
- Allocate tasks and manage daily workflows
- Monitor team productivity and operational discipline
- Conduct regular team discussions and problem-solving sessions
- Guide, mentor, and support team members
- Collaborate with support teams for issue resolution
5. Packing Material Management
- Ensure timely procurement and availability of packing materials
- Coordinate replenishment planning with the Chennai team
- Monitor stock levels and prevent operational shortages
6. Order Fulfillment & Logistics Coordination
- Oversee city-level order processing and dispatches
- Coordinate with hyperlocal delivery partners
- Monitor fulfillment metrics and improve delivery efficiency
- Ensure compliance with healthcare operational standards
7. Compliance & Process Governance
- Ensure adherence to SOPs and pharma compliance standards
- Support audits and documentation requirements
- Maintain procurement and vendor-related records accurately
8. Cross-functional Collaboration
- Work closely with operations, finance, tech, and support teams
- Participate in process improvement initiatives
- Drive adoption of new tools, systems, and workflows
Required Qualifications & Experience
- Bachelor’s degree in Pharmacy, Life Sciences, Healthcare Management, or related fields
- 5–10 years of experience in healthcare, pharma operations, procurement, or supply chain
- Experience managing city-level or hub-level operations preferred
- Strong understanding of inventory planning and vendor management
- Experience leading teams in fast-paced operational environments
Pay: ₹50,000.00 - ₹75,000.00 per month
Benefits:
Work Location: In person
