- Install, commission, and qualify biopharmaceutical/laboratory equipment at customer sites.
- Conduct preventive and breakdown maintenance of equipment.
- Diagnose and troubleshoot mechanical, electrical, electronic, and instrumentation-related issues.
- Attend customer service calls and provide timely technical support.
- Perform equipment calibration, testing, and performance verification as required.
- Prepare and maintain service reports, installation reports, maintenance records, and customer documentation.
- Conduct preventive maintenance as per the prescribed service schedule.
- Coordinate with customers to understand technical issues and provide appropriate solutions.
- Provide basic operator training and technical guidance to customers on equipment operation and maintenance.
- Ensure service activities are carried out in accordance with company procedures and applicable quality standards.
- Maintain service tools, spare parts, and technical equipment required for field visits.
- Coordinate with the internal technical/service team for complex technical issues.
- Support warranty and AMC-related service activities.
- Identify recurring equipment problems and escalate them to the technical/product team.
- Maintain good professional relationships with customers and ensure high levels of customer satisfaction.
- Required Skills
- Good understanding of biopharmaceutical/laboratory equipment and instrumentation.
- Strong troubleshooting and problem-solving abilities.
- Knowledge of electrical, mechanical, electronics, or instrumentation systems.
- Good communication and customer-handling skills.
- Ability to read and understand technical manuals, drawings, and equipment documentation.
- Good documentation and reporting skills.
- Comfortable working independently at customer sites.
- Willingness to travel frequently as per business requirements.
Qualification
B.Tech/B.E./Diploma in Electronics, Instrumentation, Biomedical Engineering, Biotechnology, or a related field.
Preferred Experience
Candidates with experience in biopharmaceutical, pharmaceutical, laboratory equipment, life sciences, scientific instruments, or industrial equipment servicing will be preferred.
Pay: ₹35,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
