Role - Operations Manager
Required Technical Skill Set - Managed delivery for US Healthcare BPO functions (Claims Adj, Appeals, Benefit Configuration)
Desired Experience Range - Overall 12 years+ in US Healthcare with deep domain knowledge on Payer functions
Location of Requirement Flexible- Chennai / Delhi / Mumbai / Hyderabad
Desired Competencies (Technical/Behavioral Competency)
Must-Have skills
Should have led payer teams in a managerial role for 3+ years
Should have played role of a Payer associate / SME / QA / Trainer previously in his / her career.
Excellent stakeholder & customer management skills
Identify process gaps and lead improvement initiatives across payer operations.
Drive automation, process optimization, and system enhancements were applicable.
Excellent People Management Skills
Good-to-Have Technology & Automation Exposure.
SN Responsibility of / Expectations from the Role
Building & leading high performing teams
Analyzing & reporting key contractual metrices
Leading monthly / quarterly business reviews with the customer
Assisting the solutioning team with domain insights
Strong analytical and problem-solving skills
