Description: • Ideal candidate must be self-motivated with a proven track record in working on ITSM using ServiceNow. • Having an experience in ServiceNow administration especially on ITSM instance. • Able to Understand customer requirements and work on requests. • Experience with implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, etc. • Experience in managing workflows of Medium to Complex in nature. • Has working experience on Instance Upgrades and Patches for multiple customers. • Desired experience in scripting language: JavaScript • Very Good Experience working with relational databases. • Good understanding of Database Technologies (MySQL, Oracle, SQL, etc.) • Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs • Has good communication skills and is able to interact with clients and stakeholders to manage new requirements.
