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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Director – All India Soft ServicesAccount: Schneider Electric India (SEI)
Business Unit: Work Dynamics – Integrated Facilities Management (IFM)
Location: India (National Role)
Reporting To: Account Director / Country IFM Lead
Direct Reports: Regional Soft Services Leads, Facilities Managers, Vendor Partner Teams
Role PurposeThe Director – All India Soft Services is responsible for leading and governing the delivery of all soft services across Schneider Electric’s India portfolio, including corporate offices, engineering centers, manufacturing support locations, innovation hubs, and other business facilities.
The role is accountable for developing and executing a best-in-class workplace experience strategy while ensuring operational excellence, compliance, sustainability, service consistency, and financial performance. The incumbent will lead large multi-location teams and strategic vendor partners, driving service innovation and continuous improvement aligned with Schneider Electric’s workplace, employee experience, and ESG objectives.
Key ResponsibilitiesStrategic Leadership & GovernanceDevelop and execute the national soft services strategy across the Schneider Electric India portfolio.
Establish standardized operating procedures, governance frameworks, and service delivery models across all locations.
Drive operational excellence, workplace experience enhancement, and continuous improvement initiatives.
Act as the senior escalation point for all soft services-related operational matters.
Partner with Schneider Electric leadership and JLL account leadership to align service delivery with business objectives.
Soft Services Operations ManagementProvide strategic oversight and governance for:
Housekeeping & Janitorial Services
Pantry & Refreshment Services
Reception & Front-of-House Services
Mailroom & Courier Management
Workplace Experience & Concierge Services
Landscaping & Horticulture
Pest Control Programs
Event & Meeting Room Services
Cafeteria and Food Services Governance
Waste Management & Recycling Programs
Employee Well-being and Hospitality Services
Transport Services (where applicable)
Ensure consistent service delivery, standardization, and operational excellence across all Schneider Electric locations in India.
Client Relationship ManagementServe as the primary senior leadership contact for Schneider Electric stakeholders regarding soft services.
Build trusted partnerships with Business Leaders, HR, Procurement, EHS, Workplace Experience, and Corporate Real Estate teams.
Conduct regular governance reviews and executive business reviews.
Proactively identify opportunities to enhance workplace experience and service value.
Vendor & Contract ManagementLead strategic vendor governance and performance management programs.
Drive supplier optimization, innovation, and continuous improvement initiatives.
Manage contract compliance, commercial performance, and service quality standards.
Conduct periodic vendor reviews, audits, and benchmarking exercises.
Support sourcing strategies and contract renewals in collaboration with Procurement teams.
Financial & Commercial ManagementOwn national soft services budgets and financial performance.
Develop annual operating plans, forecasts, and cost optimization roadmaps.
Drive productivity improvements and efficiency initiatives while maintaining service quality.
Monitor spend against budgets and identify cost-saving opportunities.
Support business cases for workplace transformation and service enhancement projects.
Workplace Experience & Employee EngagementChampion employee-centric workplace programs that enhance engagement, productivity, and satisfaction.
Lead initiatives supporting Schneider Electric’s future workplace strategy.
Monitor workplace experience metrics and employee feedback programs.
Drive hospitality-led service culture across all sites.
Compliance, Risk & SafetyEnsure compliance with Schneider Electric EHS standards, JLL policies, and statutory regulations.
Lead soft services risk management and business continuity planning.
Support crisis management, emergency preparedness, and incident response activities.
Ensure audit readiness and closure of compliance observations.
Sustainability & ESG LeadershipSupport Schneider Electric’s sustainability and decarbonization objectives.
Drive waste reduction, recycling, water conservation, and sustainable procurement initiatives.
Promote environmentally responsible workplace practices and vendor compliance.
Track and report ESG-related soft services metrics.
Team Leadership & Talent DevelopmentLead a geographically dispersed team of regional managers, site leaders, and vendor personnel.
Develop succession plans and talent pipelines.
Foster a culture of accountability, collaboration, innovation, and service excellence.
Coach and mentor future leaders across the account.
Key StakeholdersInternalSchneider Electric India Leadership
Corporate Real Estate Teams
HR & Employee Experience Teams
Procurement & Finance
EHS & Security Teams
IT & Workplace Technology Teams
JLL Account Leadership
ExternalStrategic Service Partners
Soft Services Vendors
Food Service Operators
Workplace Experience Providers
Regulatory Authorities
Experience & SkillsExperience15+ years of progressive experience in Facilities Management, Workplace Services, Hospitality Management, Corporate Real Estate, or Integrated Facilities Management.
Minimum 8–10 years managing large-scale soft services operations across multiple sites and regions.
Proven leadership experience in multinational corporate environments.
Experience managing large vendor ecosystems and national service contracts.
Exposure to workplace transformation, employee experience, and ESG programs is highly desirable.
Technical & Functional CompetenciesMulti-site Facilities & Workplace Operations
Vendor & Contract Management
Financial Planning & Budget Management
Service Excellence & Hospitality Management
Governance & Performance Management
Risk & Compliance Management
Business Continuity Planning
Workplace Experience Programs
Sustainability & ESG Initiatives
Change Management & Transformation
Leadership CompetenciesStrategic Thinking
Executive Presence
Stakeholder Influence
Customer Centricity
Commercial Acumen
People Leadership
Decision Making
Innovation & Continuous Improvement
Technology SkillsCAFM / IWMS Platforms
ServiceNow
SAP
Power BI & Analytics Tools
Microsoft Office Suite
Workplace Experience Technologies
Key Performance Indicators (KPIs)Operational ExcellenceSLA Achievement (%)
Service Quality Scores
Audit Compliance Scores
Corrective Action Closure Rates
Financial PerformanceBudget Adherence
Cost Optimization Savings
Vendor Productivity Improvements
Workplace ExperienceEmployee Satisfaction Scores
Workplace Experience Index
Stakeholder Satisfaction Ratings
Vendor ManagementVendor SLA Compliance
Contract Performance Scores
Innovation & Continuous Improvement Deliverables
SustainabilityWaste Diversion & Recycling Rates
ESG Compliance Metrics
Sustainability Program Achievement
People & CultureEmployee Engagement Scores
Talent Retention
Training & Development Completion
Education & Professional QualificationsBachelor’s Degree in Hospitality Management, Facility Management, Business Administration, Engineering, or related discipline.
MBA preferred.
IFMA, RICS, FMP, CFM, SFP, NEBOSH, IOSH, or equivalent professional certifications preferred.
Why Join JLL on the Schneider Electric AccountThis role offers an opportunity to lead one of India’s most prestigious integrated facilities management portfolios, driving workplace experience, sustainability, operational excellence, and innovation across a nationally distributed corporate real estate footprint. The successful candidate will play a key leadership role in shaping the future workplace experience for Schneider Electric employees while delivering measurable business value and industry-leading service outcomes.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
