A hospital telecaller manages phone calls and digital inquiries for a healthcare facility. Key duties include scheduling appointments, answering patient questions about doctors and services, making reminder calls, and updating patient records in the computer system.
Key Responsibilities-
- Appointment Scheduling: Book, change, or cancel doctor visits and consultations.
- Patient Inquiries: Share details on hospital timings, available specialists, room types, and treatment costs.
- Outbound Follow-ups: Call patients to confirm upcoming appointments, give test report updates, or check post-care recovery feedback.
- Data Management: Input and update patient details accurately into the Hospital Management Information System (HMIS) or CRM.
- Promotional Outreach: Inform the public about health check-up packages, vaccination drives, or special camps.
- Inter-department Coordination: Connect with nurses, front desk staff, and doctors to solve patient problems quickly
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
