We are looking for a Customer Relationship Executive Intern who is enthusiastic, customer-focused, and eager to learn. The intern will assist in managing customer interactions, following up with leads, addressing customer queries, and supporting the team in building long-term customer relationships.
This internship provides an opportunity to gain practical experience in customer service, sales coordination, lead management, communication, and relationship management.
Key Responsibilities
- Communicate with existing and prospective customers through phone calls, emails, WhatsApp, and other channels.
- Understand customer requirements and provide relevant information and assistance.
- Follow up with leads and prospective customers on a regular basis.
- Handle customer queries, feedback, and basic complaints professionally.
- Maintain and update customer information, records, and follow-up details.
- Assist in customer onboarding and documentation processes.
- Coordinate with internal teams to ensure timely resolution of customer concerns.
- Support the sales team in lead follow-ups and customer engagement activities.
- Build and maintain positive relationships with customers.
- Collect customer feedback and communicate important insights to the reporting manager.
- Prepare basic daily/weekly reports related to customer interactions and follow-ups.
- Ensure a professional and positive customer experience.
Skills & Qualifications
- Pursuing or recently completed a degree/diploma in Business Administration, Marketing, Commerce, Management, Communications, or a related field.
- Excellent verbal and written communication skills.
- Good interpersonal and relationship-building skills.
- Customer-focused and positive attitude.
- Basic knowledge of MS Office.
- Good organizational and time-management skills.
- Ability to follow up consistently and maintain accurate records.
- Willingness to learn and take initiative.
- Freshers and candidates without prior experience are encouraged to apply.
Preferred Skills
- Customer service
- Sales and lead follow-up
- Communication
- Active listening
- Problem-solving
- MS Excel
- Team coordination
Key Responsibilities & Performance Indicators
- Timely and effective customer follow-ups.
- Accurate maintenance of customer records.
- Quality of customer communication and service.
- Effective handling and escalation of customer concerns.
- Support in generating and converting leads.
- Achievement of assigned customer engagement and follow-up targets.
What We Offer
- Practical exposure to customer relationship management.
- Hands-on experience in sales and customer service.
- Training and mentorship from experienced professionals.
- Opportunity to develop communication and professional skills.
- Exposure to CRM systems and business operations.
- Certificate of Internship upon successful completion.
- Potential opportunity for a full-time role based on performance and organizational requirements.
Stipend: 6ooo per month
Working Hours: 10am to 6pm
Location: Hybrid
Pay: From ₹6,000.00 per month
Benefits:
- Flexible schedule
- Work from home
Work Location: Hybrid remote in Nagpur, Maharashtra (Nagpur)
