Introduction
Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.
How you'll make an impact
Responsibilities:
Directs and provides leadership for global HR operations team, overseeing support function across all HR processes and coordinating with resources identified by Corporate HR leadership for various technology or tool support. Conveys strategic direction in support of adhering to global governance and Corporate HR global initiatives. Accountable for overall service quality and levels to the business. Contributes as stakeholder in global prioritization of project requests and changes. Identifies areas for process improvement.
- Determines scope of system or process requirements by consulting with human resources executive and other management to ascertain organizational needs for human resources-related information with responsibility for related project management.
- Develops function metrics and ongoing measures of team performance.
- Measures overall operational performance against service level agreements, metrics, and utilizes metrics and data to implement process and cost efficiencies.
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Manages portion of HR Operational budget.
- Prepares progress reports to inform management of overall support metrics and project status as it relates to goals.
- Oversees testing of processes or tools, and implementation of new system implementations or integrations.
- Maintains systems to ensure efficient operations, processing and report generation.
- Facilitates problem-solving across departmental/organizational teams and vendors.
- Manages staff of management and professionals, providing direction, setting goals, and ensuring that overall department goals are attained.
About you
Qualifications:
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Minimum of 8 years of experience in position or specialization, supporting HR technologies and processes.
- Minimum of 4 years of managerial experience.
- Bachelors Degree required.
- Must have prior experience implementing and supporting Human Capital Management and ERP systems (i.e. Oracle, SAP, PeopleSoft, Taleo, SuccessFactors, Cornerstone, reporting tools, etc.).
Behaviors:
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Solid project management skills.
- Adept with new technology and tools.
- Solid process engineering skills.
- Able to adapt to changing requirements and environment.
- Good customer service and interpersonal skills.
Additional Information
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level, these benefits may improve:
- Medical Insurance and Parental Medical Insurance
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Accidental Insurance and Life Insurance
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Retirals - Employee Gratuity, Future Service Gratuity benefit - Group Term Life, Employee Provident Fund, National Pension Scheme
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Flexi Benefits Plan - Tax Savings Plans
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Educational expense reimbursement
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Annual Leave/ Maternity & Paternity Leave/ Additional paid ML, Mental Health Day
Other benefits include:
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Employee Wellness Programs
- Training programs
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And more..
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
