Key Skills
Bachelor’s degree
Detail-oriented, Project and task management, Time management
Sales and service experience in a service-oriented or contact center environment
Excellent interpersonal written and verbal communication skills.
Must have reliable laptop, internet connection and smartphone
Have a positive attitude and work well with others
Problem solver, self-motivated, leadership & strong presentation skills.
As a cruise advisor, you must be an excellent communicator and possess great sales skills, while having a passion for delivering a world class experience to our customer base
Excellent active listening skills in order to build rapport with customers
Ability to relate and respond to the guests concerns and desires
Must be able to work with Microsoft office apps & create reports & presentations,Navigate between multiple and concurrent computer application.
Ability to effectively use designated software to manage their book of business
Be a motivated self-sta
Responsibilities
Cruise Booking Agents assist guest by creating a personalized vacation experience
Cruise Booking Agents manage cruise planning, using sales techniques and deploying guest service skills in a high-volume inbound call center
Book and confirm Cruise reservations by providing comprehensive information about the Cruises
Engage with Guest by addressing needs, answering questions, giving directions and other information
Create and modify reservations
Assist Guest with managing their accounts, and providing appropriate solutions to concerns
Provide Guest Service when problems arise and help find solutions with bookings.
Develop business relationships with Guest and to provide excellent service to our Guests.
Maintain expected productivity including inbound reservations
Passion and knowledge of Cruise Sailings and Ships
Complete all required Company trainings and compliance courses as assigned
Flexible with work schedule, including overtime, weekends, and holidays
Document timely and accurate information about client’s interactions
Effectively finalize reservations through our preferred cruise line partners
Sell consultatively and make recommendations to prospects and clients
Meet monthly revenue & metric goals
Adhere to company policies, procedures, and business ethics codes
Communicate with customers to maintain relationships and provide excellent customer service
Participate in weekly meetings providing insight and findings
