Job Title: Retention Manager (US Shift)
Company: Codeyoung
Experience: 1–3 Years
Location: Work From Office
Shift: US Shift (Night Shift)
Working Days: 6 Days a Week
Weekly Off: 1 Fixed Off
About the Role
Codeyoung is looking for a dynamic and customer-focused Retention Manager to strengthen customer relationships, reduce churn, and drive customer satisfaction. The ideal candidate should have excellent communication skills, a customer-centric mindset, and experience in retention, customer success, or account management.
Key Responsibilities
- Engage with existing customers to understand concerns and improve retention.
- Build strong relationships with customers and ensure a positive experience.
- Handle cancellation and refund requests while identifying opportunities for customer retention.
- Analyze customer feedback and recommend solutions to improve customer satisfaction.
- Conduct follow-up calls and emails to maintain customer engagement.
- Collaborate with sales, operations, and support teams to address customer issues.
- Maintain accurate records of customer interactions and retention activities.
- Meet retention, renewal, and customer satisfaction targets.
Requirements
- 1–3 years of experience in Retention, Customer Success, Customer Support, Account Management, or a similar role.
- Excellent verbal and written communication skills in English.
- Strong negotiation and problem-solving abilities.
- Ability to handle customer objections and resolve concerns effectively.
- Comfortable working in the US Shift (Night Shift).
- Proficiency in CRM tools and Microsoft Office/Google Workspace.
- Bachelor's degree in any discipline preferred.
Preferred Skills
- Customer-first approach with strong interpersonal skills.
- Ability to work in a fast-paced environment.
- Data-driven mindset with attention to detail.
- Target-oriented and self-motivated.
Benefits
- Fixed weekly off.
- Growth opportunities in a fast-growing EdTech company.
- Collaborative and performance-driven work environment.
Pay: ₹400,000.00 - ₹800,000.00 per year
Application Question(s):
- Do you have your own Laptop ?
- Are you fine with night shift ?
- What is your current CTC ?
- How many years of experience you have in retention ?
- Are you willing to relocate to Bangalore HSR Layout Sector 2 ?
Work Location: In person
