We are seeking a highly motivated, socially intelligent, and operationally driven Health Coach to join our dynamic team. As a Health Coach at Amura Health, you will play a crucial role in guiding clients through their health journeys while ensuring a high standard of client engagement, operational excellence, and crisis management.
This role requires strong interpersonal skills, empathy, decision-making ability, and the capability to work in a fast-paced environment. Candidates will support clients directly while also contributing to quality control, operational efficiency, and continuous improvement initiatives.
Client Engagement & Health Guidance
· Initiate and maintain regular, personalized interactions with clients, understanding their unique health needs and challenges.
· Provide expert advice and support tailored to each client's specific health conditions and goals using a holistic and empathetic approach.
· Encourage and motivate clients to adhere to their health plans, overcome obstacles, and celebrate progress.
· Educate clients on health management strategies, lifestyle modifications, and wellness practices to promote long-term improvement.
· Monitor and document client progress, adjusting plans as needed to ensure continued advancement toward health goals.
Leadership & People Management
- Lead, mentor, and guide Levels 0–1 health coaches, fostering professionalism, accountability, and collaboration.
- Build a positive team culture that emphasizes learning and continuous improvement.
Operational Excellence
- Oversee live shift operations to ensure engagement and conversion metrics are consistently met.
- Manage workload distribution to maintain balance and efficiency across the team.
- Ensure accurate documentation and prepare detailed shift-end reports for leadership.
Crisis Management
- Assist clients in navigating and managing health crises, offering timely and effective support.
- Manage escalated or high-risk client cases with composure and sound judgment.
- Provide training to staff on crisis-handling protocols and ensure team readiness for urgent situations.
- Take decisive action in time-sensitive scenarios while maintaining client trust and safety.
Client Experience & Quality Control
- Audit client interactions to ensure empathy, professionalism, and adherence to quality standards.
- Resolve client complaints swiftly and effectively to maintain high satisfaction and retention rates.
- Ensure compliance with organizational standards, confidentiality protocols, and industry best practices.
Collaboration & Continuous Improvement
- Work closely with healthcare professionals and team members to ensure a coordinated approach to client care.
- Recommend and implement operational improvements to optimize performance.
- Promote adaptability, continuous learning, and skill development across the team
Key Skills
· High emotional intelligence and maturity.
· Strong crisis management and decision-making ability.
· Excellent communication and interpersonal skills.
· Reliability, accountability, and organizational efficiency.
· Ability to multitask and problem-solve under pressure.
· Flexibility, adaptability, and a learning mindset.
· Commitment to client confidentiality and professional ethics.
· Strong interpersonal skills with the ability to build rapport with clients.
· High empathy, patience, and passion for supporting others in their health journeys.
Pay: ₹650,000.00 - ₹800,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
- Work from home
Education:
Experience:
- Client Handling: 3 years (Required)
Shift availability:
Work Location: Hybrid remote in Velachery, Chennai, Tamil Nadu
