Job Role
We are currently hiring an Ecommerce Market Place Executive who will be responsible for managing the platforms and global marketplaces and ensuring achievement of annual targets in terms of revenue and operating expenses.
Roles and Responsibilities
Manage and create product listings, order fulfilment, inventory, price, queries advertisements on e-commerce platform
Listing products on the marketplaces and ensuring they are well represented there
Managing Returns and order cancellations with proper tracking
Handling customer support via phone, email and chat, if required
Improve and increase the online traffic through various digital media platforms, as necessary
Able to resolve online technical issue
Create Campaigns to ensure increase in sales
Maintain good ROI on the spend
Single-Point-of-Contact for assigned Platforms
Implement marketing strategies, promotional campaigns and activities to drive sales within given guidelines
Prepare sales forecast and own the sales targets
Ensuring brand guidelines are maintained
Improvise or develop internal SOPs to meet marketplace compliance requirements
Inventory management = inventory forecasting
Resolve any escalations and challenges with the marketplace
Review processes and procedures followed and make recommendations based on learnings
Responsible for managing growing the eCommerce marketplace business.
Open up new third-party eCommerce platforms by listing relevant categories & products.
Build on the existing business by adding new categories and product portfolio listings on the marketplaces.
Work closely with team to build the brand on e-comm platforms.
Product Portfolio management – Assist the team with product sales and category performance inputs to optimize the product portfolio from time to time.
Oversee the day-to-day marketplace eCommerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance.
Stay up-to-date with the promotional calendars and plans of eCommerce platforms.
Gather intelligence from eCommerce platforms to further strengthen the brand’s offering.
Key Requirements
You have a degree in Marketing, Business Administration or related field.
You have prior experience in a similar role within digital marketing is a plus.
You have a self-starter mentality with the ability to manage multiple projects in a fast-paced working environment.
You have a high level of attention to detail including proven ability to manage multiple, competing priorities simultaneously.
You are a creative and strategic thinker with a strong customer orientation.
You have excellent interpersonal and communication skills and are adept at building relationships with different stakeholders.
