About Azentio
Azentio Software incorporated in 2020 at Singapore, has been carved out of 3i Infotech, Candela Labs, Beyontec Technologies and Path Solutions. Azentio Software provides mission critical, vertical-specific software products for customers in banking, financial services and insurance verticals and includes key products such as KASTLE™ (Universal Lending), AMLOCK™ (Anti-Money Laundering & Compliance software suite), iMal, PREMIA™ Astra (Core Insurance software), ORION™ (Enterprise Resource Planning software) and MFUND Plus™ (Asset Management platform). Azentio has over 800 customers in more than 60 countries, with a team of over 2,300 employees across offices in 12 countries (and growing) globally and is wholly owned by Funds advised by Apax Partners.
Azentio offers a comprehensive range of products – serving core operations to modern digital needs – for the financial services industry. Our deep domain knowledge and solutions in financial services extend across insurance, retail and corporate lending, Islamic Banking, anti-money laundering and asset management. In addition, Azentio proudly serves mid-market enterprises across the Middle East, Africa, Asia Pacific, and India with a comprehensive ERP solution.
At Azentio, we believe that growth is a continuous journey. We believe that each step of this journey must be taken by committing to excellence - excellence in our products, our services, our ideas, and our people.
Job Title: Associate Director – IT Infra Support Lead
Years of Experience: 14+ years
Location: Chennai
Role Summary
We are looking for an experienced leader to own and scale internal IT infrastructure support and workplace technology operations. This role is accountable for the operating model, service quality, and outcomes across end-user computing, office IT, collaboration platforms, and L1/L2 infrastructure support, with execution delivered through well-defined teams.
This is a leadership role focused on direction-setting, team enablement, and dependable IT operations at scale.
Key Responsibilities
L1/L2 Infrastructure Support & ITSM
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Own the L1/L2 support model, including coverage, SLAs, escalation paths, and service quality.
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Lead teams supporting end-user devices, office IT, networking, email, and collaboration tools.
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Establish and run ITSM practices for incident, problem, and change management.
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Drive root cause analysis and recurring issue reduction through data and trends.
End-User Computing & Workplace IT
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Lead teams responsible for laptop provisioning, asset lifecycle, and workplace IT readiness.
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Own operating standards for office IT, including networking, conference rooms, and AV setups.
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Ensure consistent onboarding and offboarding experiences through defined processes.
Microsoft /Google & Collaboration Platforms
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Own the operational health and administration model for Microsoft 365/Google
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Ensure effective L1/L2 support for collaboration and productivity tools.
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Promote best practices to improve reliability and user productivity.
Systems Administration
- Provide leadership oversight for Windows/macOS systems, directory services, and endpoint management with Intune
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Ensure systems are well-documented, stable, and consistently operated, with execution owned by teams.
Support audits related to IT operations and access controls.
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Team Leadership & Service Excellence
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Lead, coach, and develop IT infrastructure engineers, system administrators, and L1/L2 support teams.
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Build a service-oriented culture with clear ownership and accountability.
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Track and improve key metrics such as SLA adherence, MTTR, ticket trends, and user satisfaction.
Vendor & Cost Management
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Own governance of IT vendors, MSPs, and service providers.
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Manage renewals, assets, vendor performance, and cost optimization initiatives.
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Ensure vendors meet agreed service and operating standards.
Requirements
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Bachelor’s or Master’s degree in Engineering, Computer Science, or a related field.
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14+ years of experience in enterprise IT infrastructure support and workplace IT, with people leadership responsibility.
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Strong experience with Microsoft 365 and Google administration
- Experience in handling tools like Intune, GlobalProtect, Crowdstrike
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Experience in handline policy administration via Intune, GlobalProtect, Microsoft Entra
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Proven ability to lead teams, manage vendors, and run ITSM-driven L1/L2 operations at scale.
Preferred Skills
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Understanding of enterprise infrastructure setups, cloud operating models, and security fundamentals, sufficient to collaborate effectively with infrastructure and security teams.
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Working knowledge of ITIL-based service management practices.
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Strong stakeholder communication and operational leadership skills.
What we Aim for?
Azentio aims to be the leading provider of Banking, Financial Services & Insurance (BFSI) & Enterprise Resource Planning (ERP) software products in Asia Pacific, Middle East & Africa & United States. We will achieve this by:
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Providing world class software products, built on the latest technologies.
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Providing best in class customer service, built on a deep understanding of our domains and local nuances.
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Being an employer of choice, attracting high quality talent.
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Achieving top quartile growth and margins.
Azentio Core Values:
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Customer centricity - Put customers at the center of everything
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Innovation - Keep looking for a better way
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Accountability - Own your work, end-to-end
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Results - Focus on outcomes, not just effort
We take Pride in all that we do and together we Enjoy the journey
